1.0 Interpretation

(a) ‘Customer’ shall be the person who accepts the sale of the goods

‘Goods’ shall be the products which the Company is to supply to the Customer

‘Company’ shall be Versatile Flooring Supplies

‘Price’ is the total price for the goods offered by the Company

 

2.0 Basis of the sale

(a) The Company shall sell and the Customer shall purchase the Goods as is mutually agreed by the Company and the Customer. The Customer shall read these terms and conditions thoroughly before ordering any goods. If the Customer has any confusion over any of the Terms and Conditions, he/she must clarify before ordering any goods

(b)By ordering goods the Customer is legally binded by these Terms and Conditions

 

3.0 Description of Goods and Order

(a) Goods must be checked upon delivery and any disputes must be noted to the driver upon delivery and reported to the Company, in writing, within 24 hours. Any stipulations after this point will be the fault of the Customer and not the Company and shall not be rectified

(b) All quotations are valid for 14 days and are subject to current stock availability

 

4.0 Price

(a) Printed prices are correct at time of release. The Company reserves the rights to change the Prices of its Goods from time to time to reflect the change in living costs

 

5.0 Terms of payment

(a) All goods must be paid for in full before orders will be processed

 

6.0 Delivery

(a) We delivery to the whole of England. We do not cover Scotland or Wales

(b) We do not accept liability for any damage incurred to property during delivery unless pointed out to the driver and written on the delivery sheet prior to the driver departing and reported to the Company, in writing, within 24 hours. Any claims for damage after this time will not be accepted

(c) Any claims for non delivery must be notified in writing to the Company within 24 hours

 

8.0 Company’s and the Customer’s rights to cancel

(a) The Customer has the right to cancel any orders without charge any time before 12pm the day before the date of delivery Any cancellations after this time will be at the discretion of the company and shall incur an administration charge

(b) Cancellations must be made in writing and are not accepted until you have received confirmation of the receipt of the cancellation.

(c) The Company may cancel any order at any time on written notice to the Customer

 

9.0 Returns

(a) Request for any returns must be made in writing within 7 days of receipt of goods. Any requests made after this time will not be accepted

(b) Goods will need to be returned to us by your chosen courier and must be returned in the condition they were delivered in

(c) All refunds will be processed within 30 days.

(d) Bespoke products are non refundable

 

10.0 Warranties and Liabilities

(a) The Company reserves the rights to change these terms and conditions from time to time. This will not affect the terms and conditions that are agreed by the Customer at time of purchase

 

11.0 Samples

(a) All samples are to be used as a guide only and not as a true representation of size, colour and grade of a product